Many of us have experienced the world of feedback as uncomfortable terrain that we are navigating without a map. So let’s demystify it! In this training we will share a “map” along with skills that can help feedback be useful and supportive whether we are on the giving or the receiving end of the equation.
Rooted in the basics of Nonviolent Communication, this training will also include concepts introduced in the book Thanks for the Feedback, by Sheila Heen & Douglas Stone interpreted through the lens of Nonviolent Communication. And we will touch upon concepts shared by neuroscience educator Sarah Peyton that help us understand some of the neurobiology present in feedback conversations.
Constructive Conversations can increase trust, collaboration and effectiveness in any workplace or organization.
Program Benefits
Increase your understanding of what makes feedback challenging
Improve your ability to offer feedback that leads to improved competence, productivity, connection and trust
Improve your ability to make constructive use of feedback you receive
Become clear about the difference between sharing feedback and sharing your personal pain
Learn to prepare constructively in advance for feedback conversations
Experiment with types of feedback and when/how to use them
Topics Covered
In this interactive seven-hour training participants will explore the basic skills of constructive conversations:
Unpacking what makes feedback challenging, especially in professional settings
Learning and practicing 3 types of feedback
Learning the components of skillful feedback
Becoming aware of and asking for the type of feedback we would like
Distinguishing sharing feedback from expressing our upset emotions
Opportunities to practice the skills being taught
Instructor
Leah Boyd is a certified trainer with the International Center for Nonviolent Communication, holds a BS in Education and is a co-founder of Clarity Services, LLC. She is a professional mediator, group facilitator, communication skills trainer & musician. With a diverse background including special education, human resources and professional music, Leah brings wide personal experience to her work. Leah trusts the creative potential that is unleashed when all voices are heard and all needs are considered within a supportive structure, allowing creative tension to become a source of creativity.
